Call Us 24/7

(08) 9524 6534

A privacy policy all about you.

  • Allen Air is committed to respecting your privacy. After all, you’re the reason we’re here.
  • The following Privacy Policy statement outlines how we use your data. This statement applies to the services that we provide through our web properties. In order to use Allen Air you must consent to the terms of this Privacy Policy statement.

Allen Air

  • Allen Air is delivered through servers in Australia and other countries. Allen Air, administers and monitors these servers, and performs billing. Allen Air does have access to your data but uses it solely for the purpose of providing service and billing access.

Collection and Use of your Personal Information

  • While accessing Allen Air products and services, we may collect personal information from you such as your name, email address, language, and more. We use this personal information to:
      • Ensure that our site, products, and services are relevant to you
      • Notify you of billing or changes related to products or services that you receive from us
      • Send you newsletters, special offers, and information about new services.

      Collection and Use of Non Personal Information

      • When you register for Allen Air, or use our software, we may collect non-personal information − data that does not permit direct association with any specific individual, such as your country and operating system. This information is used to help us improve our products and services.

      Stored Information

      • Personal Information: Your personal Information such as email address, residential address, billing information and more will be used primarily for providing you access to the Allen Air service. We will also use your name, and email address to communicate changes, events related to the Allen Air service.
      • Usage Details: Your usage details such as time, frequency, duration, pattern of use, features used and amount of storage used might be recorded by us and used to improve Allen Air’s service.
      • Financial Information: In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will be stored in encrypted form on secure servers of our payment gateway provider, Allen Air, who is beholden to treating your personal information in accordance with this Privacy Policy statement.

      Storage Premises

      • The data stored in your user account, will be stored on the servers of our Cloud infrastructure provider. These servers are located in Australia and other countries. Use of Allen Air’s service signifies your consent to such transfer of your data outside of your country.
      • In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may remain on our servers even after deletion or termination of your user account. We assure you that the contents of your user account will not be disclosed to anyone. We also do not process the contents of your user account for serving targeted advertisements.

      Use of Cookies

      • We use temporary and permanent cookies to enhance your experience of our Allen Air’s services. Temporary cookies will be removed from your computer each time you close your browser. By selecting ‘keep me signed-in’ option in Allen Air, a permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you use the website.

      3rd Party Analytics Services

      • We may employ the services of a third party agent to analyse statistical and aggregate data about our website content and user base. This aggregated information is not personally identifiable and is employed in improving website functionality and offerings. To this end, these third parties may employ the use of cookies and, or pixel tags in providing their services. While these third party cookies are not tied to your Personal Information, Allen Air does not have access to these cookies nor are we responsible for them.

      Links from our website

      • Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

      With whom we share Information

      • We may need to disclose Personal Information to our affiliates, service providers and business partners solely for the purpose of providing Allen Air services to you. In such cases Allen Air will also ensure that such affiliates, service providers and business partners comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share or disclose your Personal Information to any person outside Quick Air for any purpose that is not directly connected with providing Quick Air services to you. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners.

      How secure is your Information

      • We implement a variety of security measures to maintain the safety of the personal information and data stored in your account. Access to your name and email address is restricted to the employees of Allen Air and Allen Air. Data stored in your account is only accessed by the Allen Air team when performing migration, or support services.
      • All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

      Accessing, Updating and Removing Personal Information

      • We provide users with access to their Personal Information. Users may correct, update or remove any such Personal Information by contacting Allen Air Support. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.

      Childrens Privacy

      • We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products & services are all directed to people who are at least 13 years old or older.

      Enforcement of Privacy Policy

      • We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing Allen Air services, kindly contact our Support team at admin@allenair.net.au  We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.