Privacy Policy
Effective Date: 01/06/2024
Allen Air & Refrigeration (“we,” “our,” or “us”) is committed to protecting your privacy. While we are legally exempt from the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we voluntarily comply with privacy best practices to ensure your personal data is collected, stored, and handled securely.
This policy explains how we collect, use, and protect your personal information when you interact with us.
1. Information We Collect
We may collect the following types of information when you interact with us:
- Personal Information – Name, address, phone number, and email address.
- Technical Information – IP address, browser type, and details of interactions with our website.
- Service-Related Information – Details regarding the services you request, including job information.
- Employment Information – If you apply for a job, we may collect your resume, qualifications, and work history.
2. How We Collect Information
We collect personal information through:
- Our website’s contact forms.
- Phone calls and emails regarding inquiries or service requests.
- Job applications submitted through our website or recruitment channels.
- Cloud-hosted ERP systems used for job tracking, client service, and account management.
3. Use of Personal Information
We use your information to:
- Provide and manage HVAC and refrigeration services.
- Communicate with you about service bookings, maintenance schedules, and inquiries.
- Process job applications and manage recruitment activities.
- Ensure compliance with legal and regulatory obligations.
We do not use personal information for third-party marketing purposes.
4. Storage & Security of Your Information
We store client data securely in compliance with Australian privacy standards, ensuring confidentiality and integrity.
- We do not transfer personal data overseas.
- We implement encryption, access controls, and security protocols to protect data from unauthorised access, misuse, or disclosure.
5. Disclosure of Information
We do not sell, rent, or share personal information with third-party marketing services.
However, we may share data with:
- Service providers or contractors involved in delivering our services (e.g., subcontractors working on a project).
- Legal or regulatory authorities if required by law.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to your personal information.
- Opt out of receiving non-essential communications at any time.
To exercise these rights, please contact us using the details below.
7. Updates to this policy
We may update this policy from time to time. The latest version will always be available on our website.
8. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:
If you have any questions about these Terms of Use, please contact us:
Allen Air & Refrigeration
8/14 Helmshore Way, Port Kennedy WA
(08) 9524 6534
admin@allenair.net.au